Personalized Workshops

Choose from 25 courses to set-up your education onsite or virtually to meet your staff needs.  

Wondering where to start? If the Rosehaven Outreach Team has never presented at your facility, Creating a Therapeutic Relationship and The ABCC’s of Behaviour Management are an excellent choice to give your team new to dementia care, person-centred care and behaviour management a strong foundation to move forward. Choose a third module for presentation in the afternoon to tailor your team’s education needs. 

If your team is familiar with responsive behaviours and knowledgeable in person-centred care, choose three to four modules for a full day of training your site.

The Virtual Dementia Tour® (VDT) is a full day and cannot be combined with any of the modules listed. (VDT) is always presented as face-to-face. VDT requires the learner to participate in a 15-minute tour and return later in the day for a 60-minute group debrief. The learner must attend both the tour and debrief in order to receive a certificate. 

PIECES™ is presented virtually.

Course Descriptions:

P.I.E.C.E.S.™ Training

PIECES is a holistic, relationship-focused approach that utilizes collaborative engagement, shared assessments and supportive care for older persons living at risk or with complex health conditions. These may include but are not limited to:

  • Neurocognitive disorders, including dementia
  • Mental health and substance use disorders
  • Neurological conditions
  • Physical health issues

The PIECES approach, including job aids, engages all members of an evidence-informed team, building on each individual’s strengths, promoting health, and preventing unnecessary disability. The team considers the person’s physical, intellectual and emotional health; strategies to support their capabilities; their social and physical environment; and their social self (life story, culture, spirituality, sexuality and gender identity).

The PIECES approach provides a framework that is practical and versatile, and can enable early detection, health promotion and disability prevention through:

  • Common language for communicating with the person, care partner and care team;
  • A common set of values modeled through the Core Competencies;
  • A collaborative, evidence-based approach for finding strategies to support the individual.

Training Structure 


Available Sessions to Choose From

ABCC's of Behaviour Management

Building on person-centred care, the ABCC Model is a practical tool to assess and manage responsive behaviours.  Educators will present the model and guide learners in applying it to their work setting.

Alzheimer Disease and Down Syndrome

People with Down Syndrome are at a higher risk for developing Alzheimer Disease. Educators will review screening tools that are used to assess Alzheimer Disease in clients with Down Syndrome, and will examine the stages of clinical progression of Alzheimer Disease. Person-centred care strategies and activity planning will be shared with learners.

Assessment and Management of Pain in the Elderly Client

As health care staff working daily with an elderly population, we frequently encounter those who are experiencing pain from any number of causes.  These clients may present with responsive behaviours concomitant with the pain. In this course, educators will discuss some of the possible causes of pain, how pain may contribute to responsive behaviours, and potential care strategies.

Creating a Therapeutic Relationship (Person-Centred Care)

Creating a Therapeutic Relationship (CTR) is a workshop for frontline health care workers (Nurses, Health Care Aides, Therapists and Assistants, as well as Housekeeping, Kitchen and Maintenance staff) in the three streams of continuing care.  The educators will discuss the use of distraction, diversion and re-approach as methods used to communicate with clients with cognitive impairments. Staff will learn how to develop therapeutic relationships and provide person-centred care. 

Common Forms of Dementia

Dementia in its varying forms affects more than half a million Canadians. As a health care worker, you will likely come into contact with clients who are affected by dementia. In this education session, up-to-date information will be presented about the four most common forms of dementia affecting Canadians:  Alzheimer Disease, Lewy Body Dementia, Frontotemporal Dementia and Vascular Dementia. Educators will discuss treatments and how they vary with different types of dementia.


Delirium is a common, serious but often treatable condition that starts suddenly in someone who is unwell. Learners will identify common causes of delirium in the elderly, describe risk factors, and differentiate between delirium and dementia using the CAM tool. Management and supportive care will be discussed with learners.

Depression in the Elderly

Depression is one of the leading causes of disability. It is important that health care staff realize that depression in the elderly is treatable and that treatment can result in major functional, social and health gains. Educators will discuss the signs and symptoms of depression in the elderly, review illnesses and medications that can cause symptoms of depression, and identify the role of health care staff in the treatment of depression.

Developing Relationships While Maintaining Healthy Boundaries (for all staff)

Boundaries are intended to set limits and clearly define a safe therapeutic relationship. In this course, staff will identify professional boundaries and explain how they protect both caregiver and client, list strategies in establishing healthy boundaries, and identify warning signs that suggest boundaries could be violated. The educators will take the learners through several case studies to help define boundary crossings and boundary violations.


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Fall Prevention, Secure Spaces and Least Restraint for the Elderly

Falls and injury from falls are critical issues in healthcare safety. We often hear that it’s just common sense information, but out of all reporting provinces, Alberta has Canada’s third-highest hospital admissions rate for seniors who have fallen.  We will review fall risks and the learner’s role in a team approach to fall prevention and least restraint while maximizing the client’s functional mobility. Educators will review various tools used to evaluate fall risk.

Families as Partners in Care

Every family that places a loved one in a care facility will face major adjustments. The family may feel off balance through what is often a time of difficult decision-making. When families are under strain, they are less able to assist in caring for their loved one or to support the work of health care staff. At this point, it is important for staff to try to work with and support the families. Participants will learn to recognize caregiver stress, caregiver burden and burnout within a family, and identify ways to support families and facilitate family involvement as part of the caregiving team.

Frontal Lobe Function (Health Care Professional)

Frontotemporal dementia is an umbrella term for a group of brain disorders that primarily affect the frontal and temporal lobes of the brain – the areas generally associated with personality and behaviour. Learners will identify clinical symptoms of frontal lobe damage, therapeutic interventions (including compensatory and cognitive rehabilitation strategies), and review assessment tools used to screen frontal lobe deficits. 

Leadership: What makes a leader? (Health Care Professional Level)

We will explore emotional intelligence and its importance in leadership. A leader’s emotional intelligence can have sweeping influence over their relationships, how they manage their teams, and how they interact with individuals in the workplace. Self-management competencies and relationship-management competencies will be discussed, as well as their direct correlation   with strong leadership.

One Happy Moment In the Day

We often think we must have trained recreation staff available to provide activities for clients. By understanding and knowing the client, and following a few simple steps, we can all provide meaningful activities that enhance the quality of life for those we care for. Participants will learn to differentiate between boredom and need in clients. Guidelines for meaningful activity planning and implementation will be shared and discussed.

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Parkinson's Disease

According to Statistics Canada, Parkinson’s disease is the second-most common neurodegenerative disorder after Alzheimer Disease. Educators will examine prevalence and possible etiologies of Parkinson’s Disease, and identify early clinical symptoms and cardinal signs of the disease. The role of the health care provider will be discussed and strategies identified to enhance the provision of care to clients with Parkinson’s Disease.

Psychosis in the Elderly (Health Care Professional Level)

The elderly are at increased risk for the development of psychotic symptoms. Educators will explore diagnostic categories and medical-neurologic conditions associated with psychotic symptoms, and staff will review assessments and interventions for psychosis. Educators will lead staff through case studies of individuals presenting with psychosis.

Retrogenesis (Stages of Alzheimer Disease)

This course examines the relationship between the degenerative dementia of Alzheimer Disease and the inverse developmental sequences of childhood/infancy. Educators will review and interpret the Brief Cognitive Rating Scale and the Functional Assessment Staging Tool with learners, and care strategies for the client in mid- to late-stage Alzheimer Disease will be discussed.  

Resident-to-Resident Aggression

Resident-to-resident aggression is a growing phenomenon in long-term care centres. In this course, educators will explore risk factors that can contribute to resident-to-resident aggression, as well as potential measures that may aid in preventing or reducing resident-to-resident aggression. We will use the ABCC Model to work through case studies.

Role Renewal

Most of us have many roles in life, whether as a parent, grandparent, volunteer, electrician, nurse, spouse, etc.  These roles define who we are and give us a sense of worth or value.  When individuals move into continuing care, they often face role loss; this loss can ultimately lead to loneliness and/or depression. In this course, educators will explain role loss by looking at life stages, describe the causes and consequences of role loss, and discuss the principle of role renewal in our care. 

Seniors and Addictions

How do we support and care for seniors with addictions in the continuing care setting? Research states that alcohol is the most commonly used and misused substance among adults aged 65 years and older. Educators will outline the prevalence and implications of alcohol use by seniors, briefly touch on illicit drug use, and discuss sex addiction, food addiction and gambling. Learners will review assessment and treatment methods for the senior client with substance abuse and misuse disorders. As a group we will discuss the role of staff in caring for the senior client with addictions.

Sexuality and Intimacy in Continuing Care

The purpose of this workshop is to bring awareness of sexuality and intimacy in the continuing care setting, and recognition that sexuality has no age limit. Learners will explore their own values, beliefs and attitudes around sexuality and intimacy in the lives of senior clients with or without dementia. Educators will discuss how sexuality and intimacy impact quality of life, and will examine family influence, beliefs and barriers. Staff will consider clients with dementia and how consent is defined. A section on LGBTQ2S+ seniors will be discussed specific to challenges they face in continuing care and how health care providers can support them. 

Schizophrenia in the Older Person

Individuals aged 55 years and older will soon account for 25% or more of the total population of patients with schizophrenia worldwide (Psychiatric Times, 2019). This course will examine how both diagnosis and treatment of schizophrenia differ in the older client. Learners will be able to differentiate between positive and negative symptoms of schizophrenia and describe late-onset schizophrenia. Educators will discuss the use of antipsychotics and their potential side effects. Staff will learn care strategies to use with a client who shows suspiciousness, depression or hostility.

Sensory Systems

Impaired sensory functioning impacts the quality of life of older people by influencing the way they experience the environment and react to stimuli, and by limiting social activities — factors which may lead to isolation and depression. Educators will review the seven senses and why sensory needs should be considered and included in the plan of care for clients. Learners will review strategies to maintain appropriate states of alertness, and will discuss the consequences of over- and under-stimulation. 

Understanding Dementia

This course provides a broad introduction to the world of dementia. In addition to presenting basic information about the condition itself, the module focuses on learning to understand individuals with dementia in order to support and communicate with them, thereby enhancing their quality of life.

Virtual Dementia Tour®

The Virtual Dementia Tour® simulates the effects of aging and dementia, in order to give participants an opportunity to “walk in the shoes” of an individual facing those challenges. The tour is a very powerful experience that leaves participants with a deeper awareness of the world of dementia and a greater sense of empathy. Registering for the Virtual Dementia Tour® is unique in that participants are individually booked into 15-minute tours; later all tour participants meet as a group for a 60-minute debriefing.