Louise Jensen Outbreak

update December 30 at 2:30 p.m.

We are very pleased to share that the outbreak protocols have been lifted for Louise Jensen (this includes the kitchen site where staff had reported symptoms/tested positive). This is great news and we are very happy the outbreak wasn’t an extended one! We were told that this was the shortest outbreak Alberta Health Services has been involved in and we wanted to thank our staff for their exceptional work during this time, as well as our residents and you for your patience.

With the outbreak protocols being lifted, designated essential visitors are allowed again on site. Due to the current environment being high risk, we are limiting the site to one designated essential visitor per resident. Please contact Louise Jensen at 780-679-3097 directly to arrange your visits.

While residents will now be allowed out of their rooms, we will be limiting cottage activities to single site – this will means that residents can participate in activities and dining in their own cottage but activities that involve all cottages will not happen at this time.


update December 29 at 3:00 p.m.

We are pleased to report that we still have no positive or symptomatic residents at Louise Jensen. We also have no further positive or symptomatic Kitchen staff. However, one healthcare staff member developed symptoms over the break and was tested. While we wait for the results, the outbreak protocols will continue.

The next meeting with Alberta Health Services will be tomorrow where we hope to find out the results and the status of the outbreak. 


update December 23 at 3:30 p.m.

We are pleased to report that we have no new positive or symptomatic residents at Louise Jensen. We also have no new positive cases of staff connected to the site. Alberta Health Services has decided that no further prevalence testing will take place at this time.

An Infection Prevention & Control and Environmental Public Health audits were performed at Louise Jensen and the kitchen by Alberta Health Services. The results of these audits were very good with a few recommendations such as refreshing education for staff on donning and doffing Personal Protective Equipment (PPE).

We are hopeful that the outbreak protocols at Louise Jensen will not be in place for long. Once we hear from the Zone Medical Officer on when the outbreak is lifted, we will let everyone know.

Thank you and have a Merry Christmas.


update December 21 at 2:30 p.m.

All residents underwent prevalence testing and we received all negative results back. As per Alberta Health Services’ regulations, residents were quarantined to their rooms due to potential exposure. Meals are being served to their rooms as communal activities, including dining, are prohibited at this time. Some residents are on contact/droplet precautions but we hope they will be come off those precautions December 26th if they do not develop symptoms.

All safe visitation has been suspended until the outbreak protocols are lifted. We will keep everyone up to date as we learn more information.

While we have not received all staff swab results back, we do know that we have four (4) positive for COVID-19 results. These staff members are isolating at home.

With input from Alberta Health Services (AHS), we have assessed staff break rooms to ensure physical distancing is being kept. Staff are also required to complete a health screening twice per shift (once when they begin and once mid-shift).

We are hopeful that if no resident cases develop that there will be no need for further prevalence testing amongst residents. Our next meeting with AHS is on Wednesday. 


update December 18 at 1:30 p.m.

In consultation with Alberta Health Services (AHS), we have a confirmed outbreak of COVID-19 in Louise Jensen. An outbreak is declared by AHS when two cases are present. At Louise Jensen the two cases are staff members who are not health staff but connected to the care centre.

In accordance with AHS regulations, residents are isolated in their rooms due to potential exposure. Staff who may have been exposed or have symptoms must stay at home and be tested to further limit the risk of exposure to other individuals.

Prevalence testing for all residents on site and all staff working at the care centre since December 4th will take place. This will help determine any potential transmission.

We are working with Alberta Health Services to best respond to this outbreak.

Health Assessment Screening:

  • Residents will continue to be screened on a daily basis by health staff.
  • Our staff still need to actively screen prior to, or upon entry to the site each day and then complete self-checks twice daily. They no longer need to re-screen after leaving the site for a short break.

Suspension of Safe Visitation:

  • Once an outbreak is declared, visitors are no longer allowed in the building other than designated/essential and end of life.
  • Any designated/essential visitors assisting with client care or end of life visits will be required to follow all Infection Prevention & Control measures in place.
  • We know that the limitations on seeing your loved one is very difficult and are working to ensure virtual visits and programming takes place.

Enhanced Environmental Cleaning and Disinfection:

  • Cleaning and disinfection requirements continue to be important in our sites.

Quarantine/Isolation Requirements:

  • Isolation refers to separating and restricting the movement of an individual with symptoms of COVID-19, or who is confirmed to have COVID-19, to prevent their contact with others and to reduce the risk of transmission. Quarantine refers to separating and restricting the movement of an individual who was potentially exposed to COVID-19 for 14 days (the incubation period for COVID-19). This is to reduce the risk of transmission if that individual becomes a COVID-19 case. Whether in isolation or quarantine, the expectation is that residents remain in their room and away from others.

Group/Recreational Activities:

  • Group activities will be on hold until Alberta Health Services determines the outbreak is over.

Meal Service:

  • During the outbreak shared dining will no longer take place. Meals will be served through room service until it is deemed safe for residents to return to shared dining.

Staffing & Services:

  • Previous outbreaks across the province have shown a drop in staffing levels when the outbreak first occurs. Our planning takes this into account and we will utilize staff from other areas and sites to fill any gaps while maintaining a level of care
  • Some services may lessen in frequency during the outbreak.

Communications & Updates:

  • While we have not been informed by Alberta Health Services if daily meetings will take place, we will update family members when we have information.
  • Updates will also be posted on our website here and on our Facebook page.

We appreciate the ability to work together with residents and their families to support one another through this pandemic.