Rights & Responsibilities

Every resident / client has the responsibility to:

  • make decisions about his / her care and do as much for him / herself as possible;
  • give accurate information to caregivers, to help them plan and deliver appropriate care;
  • ask questions if he / she does not understand;
  • follow the agreed upon care plan and let staff know if unable to do so;
  • be aware of how lifestyle choices affect his / her health;
  • pay for services not covered by Albertas long term care funding;
  • pay for housing and residential support costs;
  • recognize that needs of other residents / clients may sometimes be more urgent than his / her own; and,
  • have the ability to participate in the daily and social activities of a group setting acknowledging the possibility of a move to a higher level care setting, if needed

Family members/friends/guardians are responsible for:

  • providing transportation for appointments and personal outings (e.g. doctor, dentist, entertainment, etc.)
  • assisting in management of personal finances, if needed
  • supporting residents social and emotional well-being
  • assisting with any transfer to a higher level care setting, if required
  • communicating with Home Care and/or The Bethany Group to assist and support the resident with his/her Care Plan, if required.

Every resident / client has the right to:

  • be treated with courtesy, compassion and respect, in a way that fully recognizes his / her dignity, and individuality, with no regard for race, religion, social or marital status;
  • be free from emotional, mental, physical, financial and sexual abuse;
  • be appropriately fed, sheltered, clothed, groomed, and cared for, in a manner consistent with meeting his / her basic needs;
  • live in a safe, healthy and clean environment, in as home-like an atmosphere as is reasonably possible;
  • keep personal items in his / her room, to decorate his /her room according to personal taste and to display possessions, pictures and furnishings. All items must meet legislated safety standards and be consistent with the rights of other residents;
  • welcome visitors of his / her choice;
  • be alone if he / she wishes;
  • meet privately with his / her spouse;
  • form friendships, enjoy relationships, participate in activities and have a voice in the decision-making process that affects quality of life (such as Cottage Council);
  • autonomy, receiving assistance toward independence and participating in activities at their own pace;
  • choose recreational and intellectual activities, social, cultural, religious and other interests that will enhance his / her quality of life;
  • have access to protected areas outside the facility to enjoy outdoor activity;
  • be informed of the regulations and policies under which the facility operates and the procedures for raising concerns or complaints;
  • exercise the rights of a citizen, i.e. to vote, and to raise concerns or recommend changes in policies and services through the staff, Cottage Council, family group, government officials or to persons inside or outside the facility, without fear of reprisal, restraint, interference, coercion or discrimination;
  • receive information about his / her care in an informed, truthful and respectful way;
  • make choices about his / her care, including the right for a second opinion, the refusal of treatment and self-discharge;
  • give informed consent prior to the provision of care;
  • be free of restraint, either chemical or physical, except as authorized by professional personnel / physician for a specified period of time and for the prevention of injury to self or others;
  • be afforded privacy, in treatment and in the care of his / her personal needs; as well as opportunities for private reflection and meditation.
  • expect confidentiality concerning his / her medical records, financial records, personal mail and personal life;
  • designate in writing, through a Personal Directive, a responsible party to act on his / her behalf in the event that health conditions preclude personal representation;
  • specify a person to receive information concerning any transfer or emergency hospitalization and to have that person informed immediately; and,
  • the presence of loved ones 24-hours a day during a health crisis or when death is imminent.

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What to Bring

Electrical Appliances/Furniture/Personal Effects

You should feel at home in your room. To that end you can bring your own bedding, your own furnishings, your own clothing and pictures. Common items brought include a radio, pictures, photographs, bed throw or afghan, or bed cushion. Many residents also bring a favourite chair, lamp or television. Any electrical items brought must be CSA approved have a CSA label in evidence. Electrical appliances will also be checked by the maintenance department within a few days of being brought in, to ensure they are in safe operating condition. Beds and mattresses are provided by the facility.

Space heaters, electric blankets and humidifiers are not permitted. Fans must be stationary, non-oscillating, and safe.

When a resident wishes to have a number of personal items (e.g., ornaments and knick-knacks) the responsibility for the required cleaning and maintenance of these items will remain with the resident and family.

We also maintain the right to restrict the number and type of personal effects should an infection control concern, workplace health and safety concern or staff workload issue be identified.

Clothing/Personal Items

All personal clothing requires identification. Staff will arrange for this labeling to take place. The label is discreet and not visible when the clothing is being worn. Any new clothing the resident acquires during their stay, will be labeled at no cost. If a resident or family wants the residents personal items such as glasses or dentures, radios, furniture, etc., to be labeled they are welcome to do so. A permanent marker can also be used for most items.

Personal Care Items List

  • Deodorant
  • Toothpaste or denture cleaner/toothbrush
  • Comb/hair brush
  • Razor (electric)
  • Make-up
  • Suitable seasonal outdoor clothing (summer & winter coats, gloves, hats, scarf, boots)
  • Non-slip walking shoes
  • Sweaters (2)
  • Slippers with non-slip soles (2)
  • Complete change of day wear (6) (includes under garments)
  • Nightwear (3)
  • Bathrobe or dressing gown
  • Foot Care Equipment (please discuss with the Manager prior to purchase)

All articles should be made of washable material. Costs of these items are the responsibility of the Resident. Please ensure items are replenished as necessary.

Please ensure that the resident has enough clothes to last one week, as each residents clothing is laundered on a weekly basis.

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Frequently Asked Questions

Can I choose whether or not I move into a Continuing Care residence?
An assessment team from Alberta Health Services, in consultation with you and your family, helps to determine the most appropriate living option for your needs.

Can my spouse live with me?
While you and your spouse are not assessed together, you may end up in the same facility. Every effort is made to keep you close together.

Is there a Registered Nurse available?
Yes, a Registered Nurse will be on site 24-hours a day.

Will someone be there when I need help?
Yes, Personal Care Aides and Registered Nurses are always available on site 24-hours a day.

Can I bring my pet?
While you cannot bring your own pet, some facilities have house pets. Families are also encouraged to bring pets for short visits as long as it is up-to-date with its vaccinations.

Please feel free to contact us with any questions you may have.